For Sandy Dos Santos, constant commotion is invigorating. From managing accounts and business operations to overseeing remote call centers, she is no stranger the challenge of ensuring the process and procedures of First Financial Security’s New Business Department are followed on a daily basis. Driving new business while ensuring FFS’ New Business Representatives meet the highest level of Agent/Carrier communications are key to her success as the Manager of the New Business Department.
As Sandy puts it, “I work well under pressure – organized chaos. It excites me that I can be both innovative and hands-on with what I love doing every day. Being able to put a smile on both my internal and external customers faces – that’s important for me. Over the years I’ve managed and developed teams from 5 to 70 employees and 1 remote call center in Little Rock, AR.”
Sandy came to First Financial Security in September of 2018 with 16 years of Executive Leadership experience in Operations ranging from Financial Services, Healthcare, Non-Profit and Transportation. After graduating with a Fashion Merchandising/Business Administration degree from Johnson & Wales University in Rhode Island, she spent time working in retail management and account management before finding her passion for working in call centers and business operations. Following a philosophy of Operative Leadership to balance motivational and targeted coaching methodologies, Sandy enhances the overall performance of her team by focusing on four key principles – Customer Focus, Technical Knowledge, Efficient Response and One Touch Solutions.
Sandy was drawn to First Financial Security through all the great things she heard about the CEOs, employees and the Lisa Initiative. Sandy’s favorite quote is, “Perseverance – the greater the obstacle, the greater the glory in overcoming it.” This quote drives her passion in helping to educate our local communities on the importance of financial security.
Sandy enjoys spending her time with her husband, Chris and their two beautiful daughters, Asia and Audriana. They can usually be found outdoors hiking, boating, exploring new cities and watching one of their favorite sports teams.